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Refund & Exchange Policy

Refund Policy

We want you to love your purchase, but if you are not completely happy, you may return your merchandise within 15 days of when it was received in the mail. Original shipping will not be refunded. Return shipping cost will be assumed by the customer. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment.

In addition, all items marked FINAL SALE are not eligible for return or exchanges under any circumstances.

To ensure a full product refund, please return items that meet the following criteria:

  • Items are unworn
  • Items are unwashed
  • All tags are still attached
  • Items sent back to us within 15 days of arrival to you as documented by the postal carrier
  • Shoes must be unworn and returned in the original box. Please note: We will not accept returns if the shoe box is not included. Do not place tape or shipping labels directly onto the shoebox.

If you are unsure as to whether or not your return is eligible for a refund or have any other questions or concerns, please do not hesitate to contact us.

  • Refunds will be processed within 5 business days from receipt of the returned item.
  • Returns must be shipped to:

  • Jam Girls USA
  • 819 W. Washington Blvd 151895
  • Los Angeles, CA¬†90015

    Exchange Policy

    We offer a one time courtesy exchange for items within a 14 days period of purchase. In order to ensure fast exchanges, we recommend to buy the item that you would like in a different size and once we have received your return of the original items we will refund your original payment method.